Privacy Policy

Look, we get it - privacy policies can be pretty dry reading. But here at Zephyron Warden Hotel, we actually care about your privacy and want you to understand how we handle your personal info. We're not gonna hide anything in legal jargon or bury important stuff in fine print.

This policy explains what information we gather when you stay with us, book a room, use our spa, dine at our restaurant, or just browse our website. It also covers how we use that data, who we might share it with (spoiler: very few people), and what rights you've got when it comes to your personal information.

By using our services or website, you're agreeing to the terms laid out here. If something doesn't sit right with you, let's talk about it - our contact info is at the bottom of this page.

Personal Details You Share With Us

When you book a room or use our services, we'll need some basic stuff like your name, email address, phone number, and postal address. If you're paying by card, we'll collect payment information (though our secure payment processor handles the sensitive bits). For spa appointments or dietary preferences in our restaurant, you might share health-related info - totally optional but helps us serve you better.

Stuff We Automatically Pick Up

Like most websites these days, we collect some technical data automatically. This includes your IP address, browser type, device info, and how you navigate through our site. We use cookies and similar tech to remember your preferences and make your experience smoother. Nothing creepy, just practical stuff that helps the site work better.

Guest Experience Info

We keep track of your booking history, room preferences (mountain view versus valley view, anyone?), spa treatments you've enjoyed, and feedback you've shared. This helps us personalize your future stays and remember that you prefer extra pillows or that you're allergic to lavender in the spa products.

We're gonna be straight with you about what we do with your information:

• Processing bookings and stays: Pretty obvious - we need your info to confirm reservations, send you confirmation emails, and make sure the right person checks into the right room.
• Improving your experience: Your preferences help us tailor services, recommend activities you might enjoy, and remember how you like things done.
• Communication: We'll send booking confirmations, pre-arrival info, and post-stay thank-yous. If you've opted in, we might also share special offers or seasonal packages that match your interests.
• Legal obligations: Sometimes Canadian law requires us to keep certain records for tax purposes or comply with regulations. Not exciting, but necessary.
• Maintaining security: We monitor our systems to prevent fraud, protect against unauthorized access, and keep everyone safe.
• Analytics and improvements: We analyze booking patterns and website usage to improve our services and fix any issues that pop up.

We don't sell your personal information to anyone. Period. But there are some situations where we need to share data with trusted partners:

Service Providers

We work with companies that help us run the hotel - payment processors, email service providers, booking system partners, and our website hosting company. These folks only get access to the info they need to do their job, and they're contractually obligated to keep it secure.

Activity Partners

If you book guided mountain excursions or activities through us, we'll share relevant details with those tour operators. They need to know who's coming and any special requirements you might have.

Legal Requirements

If we're legally required to hand over information (like in response to a valid court order), we'll do so. We'll also share data if it's necessary to protect someone's safety or prevent illegal activity.

Business Transfers

In the unlikely event that Zephyron Warden Hotel is sold or merges with another company, your information would be transferred as part of that transaction. You'd be notified if this happens.

Yeah, we use cookies - and not the chocolate chip kind (though we've got those in our restaurant). Web cookies are tiny files stored on your device that help our website remember you and work properly.

Types of Cookies We Use

• Essential cookies: These keep the site functioning. Without them, you couldn't book a room or navigate properly.
• Preference cookies: Remember your choices like language settings or whether you prefer the mobile or desktop version.
• Analytics cookies: Help us understand which pages people visit most, where they get stuck, and how we can improve the site.
• Marketing cookies: If you've consented, these track your interests so we can show you relevant offers. You can opt out anytime.

Most browsers let you control or block cookies through their settings. Just know that blocking essential cookies might break some functionality on our site.

Under Canadian privacy law (PIPEDA) and various provincial regulations, you've got some important rights regarding your personal data:

To exercise any of these rights, just reach out to us using the contact details at the end of this policy. We'll respond within 30 days, though sometimes it might take a bit longer for complex requests.

We take security seriously - probably more than we take our morning coffee (and that's saying something around here). Here's what we do to protect your information:

• Encryption: All data transmitted to and from our website is encrypted using SSL/TLS technology. That's the little padlock icon you see in your browser.
• Secure storage: Personal data is stored on secure servers with restricted access. Only authorized staff who need the information to do their jobs can access it.
• Payment security: We use PCI-DSS compliant payment processors. We never store complete credit card numbers on our servers.
• Regular updates: Our systems are regularly updated and patched to protect against known vulnerabilities.
• Staff training: Our team receives training on data protection and privacy best practices.
• Access controls: We use password protection, two-factor authentication, and other measures to prevent unauthorized access.

That said, no system is 100% secure. If we ever experience a data breach that affects your information, we'll notify you as required by Canadian law and take immediate steps to address the issue.

We welcome families with children at Zephyron Warden Hotel, but our website and booking services aren't designed for kids under 13 to use on their own. We don't knowingly collect personal information from children under 13 without parental consent.

If you're booking on behalf of a minor, you're responsible for providing their information and consenting to our privacy practices. If we discover we've accidentally collected data from a child under 13 without proper consent, we'll delete it as soon as possible.

Parents or guardians who believe we might have information about their child can contact us, and we'll work to address the situation promptly.

We're based in beautiful British Columbia, Canada, and that's where most of your data stays. However, some of our service providers (like cloud hosting or email services) might operate servers in other countries, including the United States.

When we transfer data internationally, we make sure there are appropriate safeguards in place - things like contractual agreements that require the same level of protection you'd expect under Canadian law. Different countries have different privacy laws, and we can't control how foreign governments might access data, but we do our best to work with partners who take privacy seriously.

By using our services, you're acknowledging that your data might be processed in countries other than Canada. If you've got concerns about this, feel free to reach out and we can discuss the specifics.

Privacy laws and our business practices evolve over time, so we might need to update this policy occasionally. When we make changes, we'll update the "Last Updated" date at the top of this page.

For minor tweaks (like fixing typos or clarifying existing practices), we'll just post the updated version. For significant changes that affect how we handle your data, we'll notify you by email or through a prominent notice on our website.

We encourage you to review this policy now and then, especially before sharing new information with us. Continuing to use our services after changes take effect means you accept the updated policy.

If you've got questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we're handling your data, please don't hesitate to get in touch. We're here to help and genuinely care about protecting your privacy.